Terms & Conditions
All sales of goods, whether made via the website, telephone or any other means, are subject to the conditions listed below.
We offer same day dispatch by Royal Mail Special Delivery on all of our products when ordered before 4pm (Monday-Friday). Any orders place after 4pm on Friday or over the weekend will be processed Monday for delivery on Tuesday. Shipping to Northern Ireland, Scottish Highlands and Islands may incur an additional shipping charge.
All our products are shipped from the UK. Delivery is free within the UK however shipping to Eire and the Scottish Highlands and Islands may incur an additional shipping charge. Delivery to anywhere outside the UK is also available at an extra charge, please contact us for details before placing your order.
A signature is required on delivery. If no one is around when the order is being delivered, please do not worry, Royal Mail will leave a card that will inform you that the delivery has been attempted along with the instructions as to what to do next.
We offer a 7 Day no quibble return if the item is not as you expected or you no longer want the item.
In this case, you will be responsible for safe return of the item with all original packaging in the same condition it was despatched. The postage costs are non refundable. We advise you to use recorded delivery or a delivery service that can be tracked and traced as parcels that do not arrive back to us cannot be dealt with. We will issue a refund upon receipt of the item.
If your item is damaged or faulty, please contact us first on 0844 33 00 789 or email us on firstname.lastname@example.org
We will provide you with our returns address and returns instructions and shall replace the item or provide a refund if a replacement is unavailable.
All prices are quoted in UK pounds sterling and are inclusive of VAT and delivery charges within Mainland UK.
We reserve the right, by giving notice in writing at any time before delivery, to increase the Price of the Goods to reflect any increase in the cost to us which is due to any factor beyond our control, any change in delivery dates or quantities which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give us adequate information or instructions.
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the product(s) you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
Pricing and availability information is subject to change without notice.
After you have placed an order with us we will send an e-mail acknowledgement of the order to your e-mail address.
If after we have received your order we discover (for any unforeseen reasons) we cannot complete the order, we will cancel the order in full or in part, advise you by e-mail or phone and refund when necessary.
Our acceptance of your order to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via e-mail is not a guarantee of delivery. In the unlikely case a product becomes unavailable after you have placed your order then we will tell you as soon as possible and refund you accordingly.
Payment can be made by PayPal and the following major credit and debit cards:
Visa Credit, Visa Delta, Mastercard, Maestro, Solo and Visa Electron.
All deliveries are subject to authorisation of your payment.
Product Images and Description
We have made every effort to ensure that the products are fairly described, that the product information is correct and that the colours of our products are displayed as accurately as possibly. However as the actual colours you see will vary with the quality of your monitor we cannot guarantee that your display will accurately display the colour of the product requested on delivery.
We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods, if the delay or failure was due to any cause beyond our reasonable control.
The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts. All orders are subject to these terms and conditions, delivery, returns and privacy policies and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.